Your confidentiality and privacy

It is important to us to protect your privacy. We take great care to make sure that you receive the best protection for your personal information and any financial details that you provide. Our website is a secure site and any personal data we collect from you is safe from misuse. We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998.

Information we might need from you

Your name, address, customer number, telephone number, email address, credit/debit card number, expiry date, start date, issue number and card security code. If you enter a prize draw we need your name, address, customer number and email address.

How we use your information

We use the information you provide to:

• Confirm the receipt of your order, process it and keep you informed of progress
• Keep you up to date with new services, facilities, special offers and promotions (see below for details)
• Administer prize draws
• Enhance your shopping experience in the future by tailoring the site to meet your needs
• Administer your shopping account with us
• Administer your Personal Account with us, if you have one (see below for details).

We may also use the information you provide to perform a credit search. We will perform a credit search if:

• You apply for a Personal Account with us; or
• You are a new customer and you order a catalogue.

If we perform a credit search, we will search the files of credit reference agencies who will record the search and we may share information (including credit and electoral role data) about you and the conduct of your account with them and with other lenders and relevant third parties. We check everyone’s details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records, together with records which relate to members of your household and those with whom you are financially linked, to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with whom you are financially linked. This information will also be used to prove identity, for money laundering prevention and for fraud prevention purposes. We may also use your information held within the Redcats group of companies, including shopping habits, to approve, open and run your Personal Account, including for the purposes of payment recovery and debtor tracing. If you require details of the credit reference agencies from whom we obtain, and with whom we record information about you, please write to us or telephone our Customer Care team on 0870 050 2120. Our lines are open from 8am to 10pm, seven days a week. . (Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines. Mobile and other providers’ charges may vary.)

We would like to keep you informed about our new products and any special offers throughout the season. We will contact you by post, telephone and email unless you ask us not to do so. You can do this by contacting our Customer Care Team or sending an e-mail to queries@vertbaudet.co.uk- Please include your name and customer number and the method of contact (email, telephone or post) you want us to stop. Alternatively, if you are registered with My Account, you can sign in, go to “View my details” and change any of the permissions you have given us, quickly and easily.

We may also share your details with third parties who provide products or services that may be of interest to you. If you no longer wish to receive marketing information from third parties please contact our Customer Care Team or send an e-mail to queries@vertbaudet.co.uk Please include your name and customer number and the method of contact from third parties (email, telephone or post) that you want to stop. Alternatively, if you are registered with My Account, you can sign in, go to “View my details” and change any of the permissions you have given us, quickly and easily.

How we use Cookies

To provide you with specially tailored information from our website and to track the effectiveness of online advertising we, in conjunction with third party companies, may use cookies. Cookies are pieces of data that a website can send to your browser and may then be stored on your system. They show which pages on a site you have seen and any advertisements that may be placed on them. They also help us identify which are the most popular areas of our site and those which need to be improved to make them easier to use. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie. This will give you the opportunity to decide whether or not to accept it.
I would like to view the privacy policy of the third party companies
I would like to opt out of online tracking

How we keep your information secure:

Every transaction you complete on our site is transmitted securely using SSL encryption. This means that the information is sent in such a way that only we can decode it to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt data using a certificate provided by a trusted third party.

You can tell that the data is encrypted as the address in your browser will change from // to // and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.

The Data Protection Act 1998 sets out strict security procedures in how we store and disclose information. You can be sure that we take data protection very seriously and will always adhere to these procedures to protect your personal details.